Sometime, you can't perform the exchange due to several reasons bellow:
- The coin which you selected is still not active yet on your infinito wallet, so you have to activate it before using the exchange
- You tried to select Coin/Token is not supported by Changelly. You have to select a different coin or token.
- You "entered amount" in send field is lower "required minimum Amount"
- You have not enough balance to send (Insufficient Balance)