How Can I Avoid Scams On The Infinito Telegram Group Chat?
Telegram is a great communications platform for companies to engage with their communities and customers. We have made the decision to launch the official Infinito Telegram Group to extend this benefit to all our users.
On the other hand, there is an increasing number of reports of scammers posing as Infinito admins on Telegram, since the launch of the group; this is becoming commonplace across the industry, as well as for any other companies that have a Telegram presence.
As the safety of our customers is always a key concern, here are some tips that everyone should take note of, when on Telegram:
#1: Beware of Fake group on Telegram
Currently, there is a fake group of Infinito Wallet. If you are a member of that group, leave the group immediately and report it immediately.
Infinito's official support channels on Telegram:
- Global: https://t.me/infinitowallet
- Vietnam: https://t.me/infinitowalletvn
- Rusia: https://t.me/infinitoru
- Japan: https://t.me/infinitowalletjapan
#2: Beware of Fake Administrators on Telegram
In recent months, there have been a rising number of scammers impersonating Infinito admins. Infinito will never message you on Telegram, WhatsApp, WeChat, Signal, SingPost, or any other communication channel except our official ticketing email at support@Infinitowallet.io
Infinito's official support administrators on our Telegram channel are:
👮🏼♂️ @thaomii94 (http://t.me/thaomii94)
👮🏼♂️ @erin_lam (http://t.me/erin_lam)
👮🏼♂️ @fedorbushlanov (http://t.me/fedorbushlanov)
👮🏼♂️ @Keith_Truong (http://t.me/Keith_Truong)
👮🏼♂️ @fionafong (http://t.me/fionafong)
Please be informed that these scammers could have both Bio and Username section on their Telegram account. However, they definitely have the different username which is compared to the one of admin account. Therefore, you must be careful when checking their profile. In case you could identify a fake account is trying to approach you, please immediately block and report it.
We'd like to emphasize that users are completely able to identify the real admin by the Username, and not the Bio. The difference between Bio and Username is defined as following:
+ Bio section: Telegram allows scammers can moderate the accurate content on the profile. example: @phuonganh88889 .
+ Username section: Each username can only be registered once. This means that scammers cannot register with a telegram account identical to those already registered by others. Some fake usernames have characters that closely resemble with the real one such as: @phuongahn88889, while the real username is @phuonganh88889
Let's differentiate the Fake and Real Account admin as the picture below:
#3: Beware of Private Messages on Telegram
All announcements and replies are posted on the group only, we never message anyone privately. Fake admins on the Telegram group often reach out to unsuspecting users via private message.
The official Infinito team will NEVER private message users first. If you receive a private message from an account you are unsure about, do not give out your passphrase/ private key/ recovery link/ password.
#4: Do Not Fill Out Any Untrusted sources,Google Forms, Phishing Website
Infinito will never ask for wallet backup by providing users a google form to fill out. Please be informed that passphrase and private key must be kept confidential. In case you provide one of them to anyone, please transfer all your assets immediately to a safety place to avoid all your assets are stolen by the scammers.
#5: Do Not Participate Any Infinito Wallet Beta Test
We will never have any Beta Test programs with the reward up to $2000. This information is not never announced officially on the main chat. Instead, the scammers will approach user individually then invite them to join, so please be alert when you got this information from strange guy.
#6: Beware of Requests For Deposits
Ask you to deposit fiat or cryptocurrency into an account for account issues, safekeeping or anything else that a scammer will claim they need your money for.
Infinito will never ask for deposits via Telegram. Any requests for fiat or crypto deposits are definitely not from Infinito.
#7: Do Not Buy Crypto From An Individual In The Group
Buying crypto from an individual in the group is absolutely risky. You could be deceived and lose all the money you send. Typically, these fraudsters will take advantage of the Infinito wallet bugs and will not transfer Crypto to you.
If you are facing any problems or have questions, please reach out by submitting a ticket on our support page.
#8: Fake email with domain name email@example.com
Be careful when you randomly receive an email with the domain name firstname.lastname@example.org. We want to confirm that WE ONLY HAVE ONE OFFICIAL USER SUPPORT EMAIL email@example.com. Other emails with closely or similar domain names, can be fake emails that attack users with special tricks to deceive or rob all assets.
To stay safe, ensure that you:
- Contact us via our official support channels only. Contact us using official email at firstname.lastname@example.org for any account related issues.
- Do not share your personal details. Avoid sharing account details, email, password, passphrase or private key codes with anyone.
- Have conversation with Infinito Admin. Infinito does not support Telegram and never communicates personally with Users through any application. We have only one email support: email@example.com
- Be vigilant and keep a lookout for suspicious activity. Immediately lock your account if you notice any withdrawals or logins that were not performed by you.