One of the causes of these problem is your network connection got problems. To fix these situation, we recommend that you should use a VPN app to access the wallet and perform the above operation again.
Some VPN apps are recommended to use:
* VPN - Unlimited Super Proxy (Free)
* https://www.purevpn.com (charges apply)
Depending on the purpose, needs, and convenience, you can choose one of the above options or you can choose randomly one to use. Please note that these are third party services, not provided by Infinito wallet. We do not and will not be responsible for any problems that users of these services encounter.
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In case you followed our instruction but the problem could not fixed, please provide us some bellow information:
1. If your Balance is not fix, you need provide:
- Current displayed balance:
- Your correct balance:
- Transaction ID:
- Operating system (Android? iOS?):
2. If your sending transaction error, you need provide:
- Send Coin Type:
- Send Address:
- Operating system (Android? iOS?):
- A screenshot of Error message
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