Faxful FAQ
Dapps
- Regarding to Base chain, How can I un-delegate my tokens?
- How long will my stake be locked for on Basechain?
- What is "staking" in Basechain?
- What is the LOOM token?
- What is Basechain Dapp?
- How do i use WisePass?
Security
FAQ
- How do I change the currency displaying the balance in Infinito Wallet?
- How to distinguish Membership account password and Transaction password (wallet password)?
- I lost my Membership Account, will I lose my wallet?
- When is the email containing the link to restore the wallet sent?
- Where are stable coins stored in Infinito Wallet? How to enable them?
- What are stablecoins?
Troubleshooting
- How to use VPN app with an IP emulator to access Infinito app?
- What should I do when I'm fallen in two situations: My Balance is not updated accordingly and My sending transaction is getting error
- I want to report issues or make a complain about Changelly, what should i do?
- I did exchange 4 days ago, but now I cannot receive the coin that I exchanged.
- I exchanged XLM to BTC successfully ,i go to History tab to check, it shows detail correctly but when i go to https://stellarchain.io/ to check transaction's status, i see my XLM address sent to a new address , it is not my BTC's address. Is it an issue?
- Why i cannot perform the exchange?
Wallet Connect
Buy Crypto (Simplex)
- What cryptocurrencies can I buy inside Infinito wallet?
- How can I get in touch with the Simplex team?
- I have problem when creating the order, how can I contact to Simplex team?
- How to track the status of transaction after making the payment?
- What payment methods does Infinito Wallet accept?
- What type of "Receive Cryto" that Infinito Wallet is supporting?
ATOM (Cosmos)
Market Pairs
- Can I filter trading pairs?
- Can I sort Coin/token Pairs?
- Can I search Coin/token Pairs?
- When performing buy/sell transactions on exchanges (Binance/Bitmax), it will charge crypto directly on wallet or user must send crypto from wallet to exchanges as normally?
- How to buy/sell crypto in Market Pairs?
FIO
- FIO Address will replace only public address of ETH?
- How can I get in touch with FIO team?
- One wallet can be linked with 2 usernames?
- FIO address will automatically links my wallets including EOS account inside my wallet, right?
- What are the differences between the FIO Address and Public Key?
- How can I reserve a free FIO address?
Infinito Membership
- Are Infinito Membership and Premium Hub accounts the same?
- What is Infinito Membership? what are benefit of it?
- I would like to register Airdrop programs in Rewards page but it shows "Login to Claim", what should I do?
- Can I login to Infinito Membership using Premium Hub account?
- I forgot password of Infinito Membership account, what should I do?
- How can I register Infinito Membership?
Exchange
- What is different between Pending transaction and Successful Transaction in History tab?
- After performed an exchange transaction,I go to History tab to check the detail (transaction is pending), it shows that I will receive an amount A but when the transaction is changed to success, I just receive the amount B which is less than the amount A.
- Changelly is infinito's exchange?
- I performed few transaction with minimum amount but the status of those transactions in History tab are Failed, are my coins lost?? How can get my asset back?
- I tried to exchange XLM with max amount but it always shows "insufficient balance". What should i do?
- I tried to exchange TRON (TRX) with max amout but it always shows "insufficient balance". What should i do?
TRON
- Do we need a fee when performing to send TRC10/TRC20?
- When should we use Bandwidth and when should we use Energy?
- What are TRC10 and TRC20 Tokens?
- How to gain Energy?
- How to gain Bandwidth?
- What would happen if my Bandwidth is 0?
USDT
BEP2 Token
XLM Stellar
TomoChain (TOMO)
NEO, GAS & NEP5
ONT & ONG
- Why i must spend ONG as fee when making a ONT/ONG transaction?
- I have some ONT , i want to transfer out of my wallet but the wallet does not allow me. Why?
- Why can't I just use his unbound ONG - why do I need to buy, to be able to use it
- I have claimable ONG but I can't claim it!
- What is the difference between Claimable ONG and Unbound ONG?
- Do you support claiming ONG?
ADA
EOS
- I don't have enough Ram / CPU to make the transaction. What should I do?
- How to transfer EOS from the exchange to infinito wallet?
- Why do we have to pay for a EOS account?
- How to Deposit Your EOS Funds from Infinito Wallet to Crypto Exchanges
- What is staked and unstaked?
- I registered my eos erc20 token before the snapshot happen and kept it in my ether wallet. I was given an account name, my public key and private key. If I create new account name on Infinito Wallet. Can I link my Current key?
ETH & ERC20
Basics
- How do I create a new wallet?
- How good is this wallet compared to others?
- How to enable more coins/tokens to my wallet ?
- Does the Infinito Wallet support airdrop?
- I’ve forgotten my password! What do I do?
- How can I restore my wallet?
Bitcoin Legacy and Bitcoin Segwit
- How to move funds from my BTC Legacy to Bitcoin Segwit address?
- How to activate Bitcoin Segwit on Infinito Wallet?
- I'm a newbie. How can I use Bitcoin Segwit?
- What are the advantages and disadvantages of Bitcoin Segwit?
- What is the difference between Bitcoin Legacy & Bitcoin Segwit?
- What is Bitcoin Segwit?