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  1. Infinito
  2. For global users
  3. Troubleshooting

Troubleshooting

  • How to use VPN app with an IP emulator to access Infinito app?
  • What should I do when I'm fallen in two situations: My Balance is not updated accordingly and My sending transaction is getting error
  • I want to report issues or make a complain about Changelly, what should i do?
  • I did exchange 4 days ago, but now I cannot receive the coin that I exchanged.
  • I exchanged XLM to BTC successfully ,i go to History tab to check, it shows detail correctly but when i go to https://stellarchain.io/ to check transaction's status, i see my XLM address sent to a new address , it is not my BTC's address. Is it an issue?
  • Why i cannot perform the exchange?
  • Open the Wallet and crash app, what should i do?
  • I login to Infinito Wallet and it always show blank page? what should i do?
  • I can’t send EOS, it say server error try again
  • I sent tokens from exchange to Infinito Wallet but my balance is not showing up in Infinito Wallet
  • What should I do if my transaction is not processed?
  • I’ve forgotten my recovery passphrase! What do I do?
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